RMA
RMA provide a combination of delivery and procedural controls for managing return process.
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Following step, we give an example of whole RMA process including ERP operation and POS operation.
Step 1: When customer walk into the shop, sales person received the prepare to repaired items.
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- Click add, add items;
- Click save;
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- Select payment method, click OK;
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- system auto generate the invoice as below;
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Step 2: Transfer item to the warehouse
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- Main Menu > Sales > RMA;
- Click view, add actual cost and parts;
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- Click complete;
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- Click stock transfer; (if the item need to transfer to another warehouse to be repaired, in this example, sales person transfer the item to Main warehouse).
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- Click stock transfer;
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- Click receive;(transfer to main warehouse successfully).
Step 3: Transfer the item back to the original warehouse (shop 1)
- Main Menu > Sales > RMA;
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- Click stock transfer;
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Step 4 : Customer pick the item up
- POS > enquiry > RMA list;
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- Select the item need to return back to customer;
- Click return;
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- Click return to customer;
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- Click OK, system auto generate invoice to customer;
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